How quickly can I expect a reply?
We aim to respond to most support requests within 2 to 3 business days.
Support
Support is the main contact channel for Northern Wind. Use this page for product help, privacy/security questions, legal inquiries, and early access troubleshooting.
Last updated: March 9, 2026
How to contact the right team
Use the contact path below so requests go to the right queue quickly.
- General support: support@northernwindapp.com
- Privacy and security concerns: privacy@northernwindapp.com
- Legal, IP, and policy requests: legal@northernwindapp.com
Response timing expectations
We aim to acknowledge most support requests within 2 to 3 business days. Security reports are triaged as quickly as possible, with an initial acknowledgment target of 72 hours.
Security issue reporting
If you find a vulnerability, include platform, app version, reproducible steps, and expected versus actual behavior. Please avoid public disclosure until reviewed.
Early access troubleshooting
When reporting issues, include your device model, OS version, app version, timestamp, and screenshots when available.
Privacy requests
For access, correction, deletion, or related privacy requests, email privacy@northernwindapp.com with enough detail for verification.
Legal and policy requests
For subpoenas, formal legal notices, IP claims, or policy interpretations, contact legal@northernwindapp.com.
Support FAQ
Can I report bugs during early access?
Yes. Please include device details and clear reproduction steps when possible.
How does account recovery work?
Recovery options are designed to balance usability with privacy protections. Final workflows may evolve during early access before broad release.
Does Northern Wind keep message metadata?
Northern Wind aims to minimize operational metadata and avoid unnecessary long-term retention. We continuously evaluate storage practices to reduce data exposure.
Are encrypted backups supported?
Backup support is being designed with encryption and user control as core requirements. Details will be published before broad rollout.
Where do legal requests go?
Send legal-related requests to legal@northernwindapp.com.